Phone: 717-843-7891 Ext. 112
Email:  steve@rayac.com

As E.O., Steve has responsibility for the overall operation of the Association and the staff. He reports directly to the governing Board of Directors. Steve's specific responsibilities include serving as Director of our Real Estate School. Steve acts as the direct staff liaison with the following committees and assists in their projects/programs:

• Budget/Finance

• Leadership Development

• Strategic Planning

Phone: 717-843-7891 Ext. 109
Email:  lethy@rayac.com

Lethy assists in supervision of staff and handles all membership matters, including records and new member orientation. She is also responsible for administration of the electronic Lock Box System and for coordinating educational seminars. Lethy assists the Director in administration of the Real Estate School. She serves liaison to the following committees:

• Lockbox Committee
• Ethics Curriculum Committee

Phone: 717-843-7891 Ext. 111
Email:  doug@rayac.com

Doug is responsible for the association's bookkeeping and billing and performs some HR duties as well.

Phone: 717-843-2122 Ext. 102
Email:  rhonda@rayac.com

Rhonda handles the day-to-day operations of the Multiple Listing Service, which includes operation and maintenance of all system software, interaction with various vendors, providing direct member support in Paragon as well as areas of policy, compliance, and rules & regulations of the Multiple Listing Service. Rhonda is also available for Paragon instruction and classes. Her committee responsibilities are:

• MLS Committee

Phone: 717-843-2122 Ext. 103
Email:  lori@rayac.com

Lori maintains the office computer network, serves as coordinator for all technology and computer matters, and is the web master for rayac.com. She serves as an administrator on the MLS, conducts computer training classes, and assists with member support. Lori works with the following committee:

• Technology Task Force
• MLS Committee

Phone: 717-843-7891 Ext. 111
Email:  annmarie@rayac.com

One of the friendly faces that greets you in the RAYAC lobby is that of Ann Marie. Her responsibilities include performing secretarial duties for the entire staff as needed, overseeing publication of the RAYAC membership directory, generating the on-line directory and assisting with forms issues. She also coordinates Dispute Resolution System (mediation) cases. Her committee liaison assignments are:

• Consumer Protection Committee

• Forms & Guidelines

Phone: 717-843-7891 Ext. 101
Email:  cindy@rayac.com

Cindy serves as first line pickup in answering incoming calls. Her primary responsibilities include management of the Member Service Center (store). Cindy also helps with lobby duties and assists Ann Marie with Dispute Resolution System (mediation) case coordination.

Phone: 717-843-7891 Ext. 110
Email:  beth@rayac.com

Beth oversees all Association publications, including the monthly newsletter - RAYAC Connection and the e-newsletter RAYAC Connection Plus. She also provides direction for other public relations efforts, including press releases and other media interaction. She serves the following committees:

• Community Relations Committee

• Member Communications Committee

Phone: 717-843-7891 Ext. 108
Email:  natalie@rayac.com

Natalie's role is to coordinate RAYAC's proactive promotion of homeownership through various projects. She processes our YHAP (formerly the 3/2 Mortgage Program) applications and serves as RAYAC's representative to community housing groups. Natalie plans and administers the curriculum for the York City Savvy designation.. Her committee responsibilities are to:

• The RAYAC Foundation

• Program Social Committee

• Bowl-a-thon Task Force

• Golf Outing Task Force

• Habitat for Humanity Task Force

• City Living Task Force

Phone: 717-843-7891 Ext. 106
Email:  shanna@rayac.com

Shanna's primary role is as the association's chief strategist related to county, school district and local municipal regulations. She monitors proposed ordinances related to ownership or transfer of real estate in York & Adams Counties and provides legislative support for our state association. Shanna represents RAYAC in several community groups and serves as staff for the York Adams Regional Smart Growth Coalition. Shanna also serves as the Professional Standards Administrator for RAYAC. In this capacity she manages the adjudication of Code of Ethics complaints and the arbitration of business disputes. She is liaison to:

• Political Affairs/RPAC Committee

• Professional Standards Committee

• Grievance Committee

• Economic Climate Committee

• Commercial Industrial Forum

• Young Professionals Network

• Appraisal Forum

Phone: 717-843-7891 Ext. 104

Deb works part-time(Tuesday mornings only) to assist other staff in clerical duties.

Phone: 717-846-9800

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