Contact Information


Shanna Terroso

Executive Officer

Phone: 717-843-7891 Ext. 106

As E.O., Shanna has responsibility for the overall operation of the Association and the staff. She reports directly to the governing Board of Directors. Shanna's specific responsibilities include serving as Director of our Real Estate School. Shanna is the association's chief strategist related to county, school district and local municipal regulations. She monitors proposted ordinances related to ownership or transfer of real estate in York & Adams Counties and provides legislative support for our state association. Shanna represents RAYAC in several community groups and serves as staff for the York Adams Regional Smart Growth Coalition. She is also available for Paragon instruction and classes. Shanna acts as the direct staff liaison with the following committees and assists in their projects/programs:

- Budget/Finance
- Leadership Development
- Strategic Planning

- Political Affairs/RPAC
- Appraisal Forum
- Commercial Industrial Forum

- Program Social
- Bowlathon
- Young Professionals Network
- Spring Fling

Stephanie Kennedy

Director of Professional Development

Phone: 717-843-7891 Ext. 109

Stephanie is responsible for coordinating educational seminars. She assists the Director in administration of the Real Estate School. Stephanie also serves as the Professional Standards Administrator for RAYAC. In this capacity she manages the adjudication of Code of Ethics complaints and the arbitration of business disputes. She also coordinates Dispute Resolution System (mediation) cases. She oversees New Member Orientation. Stephanie serves liaison to the following committees:

- Ethics Curriculum
- Professional Standards

- Grievance Committee
- Consumer Protection Committee

- Education


Doug Clark

Business and Finance Director

Phone: 717-843-7891 Ext. 111

Doug is responsible for the association's bookkeeping, billing, backup lockbox administration, as well as building/facilities managment duties. He serves as liaison to the following committees:

- Budget/Finance - Lockbox Committee


Rhonda Elliott

MLS Systems Manager

Phone: 717-843-2122 Ext. 102

Rhonda handles the day-to-day operations of the Multiple Listing Service, which includes operation and maintenance of all system software, interaction with various vendors, providing direct member support in Paragon as well as areas of policy, compliance, and rules & regulations of the Multiple Listing Service. Her committee responsibilities are:

- MLS Committee


Beth Izzo

Public Relations Director

Phone: 717-843-7891 Ext. 110

Beth oversees Association publications, including the monthly newsletter - RAYAC Connection and the e-newsletter RAYAC Connection Plus. She also provides direction for other public relations efforts, including press releases and other media interaction. She serves the following committees:

- Community Relations
- Member Communications

- Hands on Helpers Committee
- Affiliate Committee

- Golf Outing
- RAYAC Foundation


Laura Bender

Administrative Assistant and Store Manager

Phone: 717-843-7891 Ext. 100

Laura is the first line in answering phone calls at RAYAC. She assists staff with various administrative duties. She helps with new members and lockbox administration. Laura also manages the Member Service Center (store).


Deb Kottmyer

Clerical Assistant

Phone: 717-843-7891

Deb works part-time (Tuesday mornings only) to assist other staff in clerical duties.

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